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Showing posts from November, 2016

Words of Affirmation and Empathy

I have begun to read the five love languages again. Kind of a refresher of sorts. One of the things that I have noticed starting at the first love language; Words of Affirmation, it that I don't speak that language very well. Not to others and not to myself. It's really been evident in the last year that I have been lacking in communication skills in this manner.
Each and ever single day I am sitting at a computer talking to people about health insurance, a job that I have done for the last three years. However, that is not where my customer service skills started. My journey actually started with technical support with Apple. If anyone is familiar with the ins and outs of call center work you understand that you are generally "coached" on your calls for specific things. In every single call center job that I have had my failing point was and still is empathy. "You gotta work on your empathy." I hear time after time in coaching sessions. My current job was g…